"So, what's all the fuss about? Why
Should I Choose Ignitia?"
We can think of
Here is ten reasons why you should choose Ignitia as your Single Point of Contact...
Over 9 years with a 90% Closure Rate!
We've been solving our customer's problems for almost seven years with a 90% closure rate. That means for every 10 customers who choose Ignitia, 9 of them go home satisfied with their issues resolved. That's not to say we let that one customer go home dissatisfied, we either research their issue further or refer them to one of our partner service providers!
At Ignitia, we serve real
people. So therefore we achieve real
testimonials. Here's what a couple of our real people had to
say about us...
techs are really good. I'm especially happy about their
notebook over to them!" --
tech made everything work perfectly. I'm Happy." --
tech was wonderful and everything was perfect. I could not have
asked for anything more." -- Dwight Moree
Oh, and there's more!
Click here to read more testimonials.
Where the heck is Ma' and Pop?
We wish them well, but when you chose Ignitia you won't see the customary small computer shop with pre built computers waiting for sale by the window that you see with other computer repair service providers. Instead we operate a humble drop off and pick up center, where systems are received and returned to and from you. As well as you'll never see our labs. Why? Because at Ignitia we want you to be as comfortable as possible when you
trust us with your system, and our own study shows that when you project a sense of professionalism you gain not only the customer's trust but their confidence! Plus those computer shops tend to not stick around as long.
We are the first Service Provider to offer
the Geek Zone Remote Support Service Plan for only $24.95 per month per
Even Geek Squad can't say that! That's right, our Geek Zone
Remote Support Service plan includes the following for only $24.95 per month!
- Consultative, preventative and emergency computer support
services by phone (1 PC)
- Ongoing remote PC Tune-Ups/support to ensure your computer is
running smoothly & stays that way.
- Competent, personal customer service that is not outsourced
- The ability to switch coverage from one PC to another (once
every 30 days)
- Can be conveniently billed to your credit card automatically
- Save over 21% on each remote PC Tune-Up/support (Valued at
$69.99/per issue without DigiGuard Plan.
- No long term contract or commitment, cancel anytime.
Click here to learn more about our
Geek Zone Support service plans.
Home of Ignitia Premium Select Services
(Only for Consumers)
We started out as a consumer centric service provider. Although we've grown to take care of Small-to-Midsized Businesses, we still provide exceptional services and products to our loyal consumers. Here is just a few of the Ignitia Premium Select Services, which are for consumers only. Many of the listed services also include a business version for our loyal business customers too.
- Ignitia Onsite Services (I'oS) -- Premium onsite services for consumers
- PC IGNITION (PCIG) -- Top of the line upgrade service and parts for gamers
- Retrevio Data Services -- Data Recovery/Restoration services & products.
- FormaClean Services -- Virus/Mal-Ware/Spy-Ware Removal/OS Restoration
We've been providing Free Examinations Since 2003!
At Ignitia, if you bring your system in to our labs we will examine your issue
free of charge.
This includes all hardware and software issues on all desktops makes
and models, and all software issues on notebooks, makes and models.
For hardware issues regarding Notebooks we charge a small
examination fee of $49. No one! Not even Geek Squad, Fire Dog, or
CompUSA can make this claim! Even our local small competitors can't join
the party! And as far as their "No Fix -- No Pay" policy, that's called
wasting your time. At Ignitia, we don't waist your time. We'll examine
your unit, and you give you the honest truth. Period. End of story.
We provide the longest service warranty in the industry!
With our 120 Day Worry Less, Experience More™
Warranty you have nothing to worry about. If your issue persists after receiving your
system back from our labs, simply return it to us with in the 120 day time frame and we will correct the issue free of charge!
Most service providers give you only 30 days. Geek Squad gives you
90 days. At Ignitia, we stand behind our services. We believe
offering 120 days proves our commitment.
Computers, Electronics, & Parts On Sale 24/7
Although we don't keep much in stock, all our products are on sale, ready to order and usually can be available for pick up or delivery the very next day!
Not to mention all our sales reps know their stuff. We take the
guess work out the picture. You tell us what your goal is, what your
budget is, and we do everything else. From the research, ordering,
invoicing, and even installation! This makes Ignitia the #1 Virtual Retailer of Computers and Electronic Goods in
Asheville, Arden, Flat Rock, Hendersonville, Mills River, and Brevard
Ethics & Morals Come First
This key factor was extremely important to the management of Ignitia
I.T. Solutions as well as it is now to the management of HSG Holdings,
Inc and it's employees. We abide by a strict Code of Ethics and Morals.
Our client's right to privacy is extremely important to us. In light of
recent reports of Geek Squad agents stealing customer data, we have the
safe guards in place to make sure no one at
Ignitia will ever violate our client's privacy! We protect our
clients...Geek Squad doesn't and it shows!
Ignitia Superior Customer/Tech
Support. Yes, Count on It.
Customer service is an important element in business. Likewise we
know that when your customers want to reach you, they tend to want
your help fast and easily accessible. That is why Ignitia was the
first to create a Customer Service Network and a website dedicated
purely to just that. Via www.igitsupport.com customers were able to
send urgent service requests, email customer service. Not to mention
our customer service lines are open 7 days a week, Monday thru
Saturday from 10 AM thru 10 PM EST, and Sunday from 10 AM thru 5 PM
To Learn More about our parent company, HSG Holdings, Inc,...
Click here to visit our corporate parent's website.
Click here to learn more about the history
& ethics of corporate parent.